As a retired old man, I wanted to share these thoughts. Actions based on these reflections stood me in good stead over many years of organisational leadership.

* Be a listener.

* Lead by action.

* Walk the walk. (Walking the walk is more important than talking the talk when walking is not part of that talking.)

* Offer praise.

* Catch people doing something good so praise can be offered.

* Share celebrations with staff and associates.

* Take ownership of issues needing attention before molehills become mountains.

* Delegate decisions not just tasks.

* Know about each workplace associate and be known to them.

* Write notes of thanks.

* Let people know why you have to do what you do with regard to imposed system.

* Understand policy and direction.


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